![]() Option 2 is to use a combination of buttons on the Roku remote. Option 1 is to use the system menu option under the Roku Settings -> System -> System Restart and the press the restart button. In some cases you may need to log out, remove the app, reinstall the app, and then re-login. If either is not correct, press the "Sign out" button on the screen and then log back in. The screen will show you the email used to sign in as well as your subscription. This is in the Roku app on the left side menu arrow down to the Account option and press OK. Then make sure that the email address listed on the account screen is correct. ![]() If you are receiving assistance from our Help Center customer care agents, please provide them a picture of your test results. Go to Settings -> Network -> Check connection. ![]() We highly recommend you take advantage of Roku's added feature of checking your internet connection and download speeds. ![]() Your Roku will update it's Roku software and any apps that have an available update. To do this, on your Roku go to Settings -> System -> System Update and then press the "Check now" button. Sometimes things don't work as expected, but the good news is that there are a few simple things you can do to take care of the issue on your own if you aren't able to view content on your Roku app.įirst, make sure that your Roku operating system and app version are up to date. ![]()
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